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Features
Pricing
Knowledgebase
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Multiple networks
Use one platform to manage and support multiple networks.
Granular security
Allow only certain users or teams to create new posts and choose who can share or like a post.
Quality control
Review accounts, teams and users with a percentage-based review system. For example, review 100% of new employees and 60% of existing employees.
Out of office
Inform your customers when you are not in the office by determining working hours and holidays. Multiple offices with differing time zones are supported.
SLA management
Ensure that all interactions are attended to in a timely manner. Receive email escalations when this is not adhered to.
Follow-up
Schedule regular follow-ups to ensure customers are attended to.
Predefined response
Create predefined and customisable responses to ensure quick and easy interactions.
Profanity filters
Filter posts, tweets and replies automatically for swearwords.
Schedule posts
Schedule posts for a specific time to attain maximum reach. Create similar content across multiple networks in step.
Audit
Create detailed audits per: user, team and account.
Reporting
Measure campaign, staff and customer satisfaction. See how long staff are online each day.
Privacy enhancement
Choose to respond in public or privately via messenger.